This role leads clinical operations across multiple care areas in a 24/7 environment, blending frontline practice with leadership, change management, and continuous improvement to deliver safe, high-quality, standardized care across the continuum. The position champions best-practice adoption, reliable systems, and a culture of accountability, collaboration, and professional growth.
The organization is a multi-site, integrated care environment that provides acute and ambulatory services supported by strong quality, education, and informatics resources. Teams operate within a learning culture that emphasizes evidence-based practice, safety science, data-driven decision making, and seamless transitions of care, ensuring consistent, patient- and family-centered experiences.
The position reports to a senior clinical operations leader and directly supervises a designated team that may include registered nurses, licensed/vocational nurses, unlicensed assistive personnel, and unit coordinators. The leader collaborates closely with physicians, advanced practice clinicians, ancillary and support departments, and cross-functional partners in quality, risk, infection prevention, human resources, and finance, serving as the on-site operational point for escalation and coordination during assigned shifts.
Unit Description: Assigned areas include inpatient and procedural settings that operate around the clock with variable census, acuity, and throughput needs, along with potential coverage across nearby locations. Units emphasize standardized workflows, survey readiness, and emergency preparedness, and rely on specialized equipment and monitoring to support safe, efficient, and compassionate care for diverse patient populations.
This leader mentors and coaches team members, solicits and acts on feedback, and supports performance improvement through clear expectations, development plans, and training. They assist the implementation of best-practice models, patient care delivery systems, and practice standards across multiple locations; supervise day-to-day operations to ensure policy adherence; align team goals and methods; develop work plans; coordinate and allocate resources for appropriate assignment and utilization; remove barriers to performance; and drive continuous improvement. They oversee administrative functions that support patient care by facilitating team meetings and decisions, tracking action items against compliance timelines and financial commitments, managing utilization and productivity to meet targets, ensuring data collection and interpretation with timely action, supervising workplace and patient safety activities as well as labor relations and quality/risk management, and maintaining survey readiness through mock rounds, mitigation plans, and prompt delivery of audit materials. They manage care delivery operations in a 24/7 environment by supporting complex work streams, coordinating daily clinical activities and patient flow, supervising multidisciplinary teams and holding them accountable, coaching toward objectives, and ensuring cost, quality, clinical, and utilization standards are met. They advance operational and technology improvements by executing cross-functional projects aimed at quality, service, affordability, and efficiency; addressing escalations to resolve system performance and safety issues; monitoring plans that integrate services across the continuum; and tracking performance metrics. They ensure safe, standardized care by continuously improving clinical practices and operations; maintaining compliance with applicable legal and regulatory requirements (including the Nursing Practice Act, The Joint Commission, and federal, state, and local regulations); and contributing to the design and implementation of systems and methods that evaluate and elevate patient care. Additional responsibilities include supporting investigations into patient and family concerns, collaborating with physicians and external providers, supervising the use and maintenance of equipment, supplies, and medications, fostering a safe environment for patients and staff, maintaining clinical expertise and required credentials, providing clinical supervision, delegating within scope of practice, and performing clinical duties as needed. They also help implement emergency preparedness programs, ensure staff training and role clarity before, during, and after incidents, and support recovery efforts.
The surrounding community offers a balanced lifestyle with vibrant cultural venues, diverse dining, and year-round access to parks, trails, and outdoor recreation. Residents enjoy a mix of energetic urban districts and quiet neighborhoods, reputable schools and universities, convenient transportation options, and a dynamic economy spanning healthcare, education, technology, and the arts.
If you are energized by leading teams to deliver exceptional, reliable care while advancing best practices and operational excellence in a 24/7 setting, this opportunity offers the platform to make a meaningful impact. Join a mission-driven team that values collaboration, safety, and professional development, and help shape a consistent, high-quality patient experience across multiple care environments.
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