Job Title: Call Center Agent (Mandarin & English Bilingual)
Industry: Customer Service / Professional Services
Location (city, state): Remote (U.S.–based)
Assignment Type: 3-month contract with potential to extend
Pay: $30–$32 per hour (commensurate with experience)
Work Schedule: Full-time, Monday–Friday, 9:00 AM–5:00 PM Beijing time (8:00 PM–4:00 AM ET / 5:00 PM–1:00 AM PT)
Benefits: This position is eligible for medical, dental, vision, and 401(k).
Addison Group is partnering with a global organization that provides industry training, certification, and technical support services. Their team is seeking a bilingual customer service professional to assist Mandarin-speaking clients with account and product inquiries.
This role supports international customers by responding to phone and email inquiries, resolving login or access issues, and ensuring a high level of client satisfaction. The ideal candidate will be fluent in both Mandarin and English, detail-oriented, and comfortable working overnight hours to align with Beijing business hours.
This is a 3-month contract role with the potential for extension based on performance and business need. Candidates must be able to work Beijing business hours while based in the U.S.
Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.
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