Job Description

Case Manager

Title: Case Manager

Reports to: Program Manager

Employment Type: Full-time, Mode of Work: In-person (no remote work)

Work Location: Miami-Dade County

Salary Range: $53,580 (non-negotiable)

Benefits

Gang Alternative, Inc. offers a competitive Total Rewards Package, in addition to your base salary:

• Health Insurance – 100% paid for employee only
• Medical Gap Insurance – 100% paid for employee only
• Dental Insurance – 100% paid for employee only
• Vision Insurance – 100% paid for employee only
• Life and AD&D – 100% paid for employee only
• Supplemental Insurance – Aflac
• 403(b) Retirement plan (with employer match)
• Employee Assistance Program
• 11-12 Paid Holidays
• Paid Time Off, including Birthday and Personal Day
• Professional development opportunities
• Opportunities for career growth
• Non-profit IRS Taxable Benefits

Qualifications and Competencies

• Minimum of a bachelor’s degree in public administration, social work, and/or community planning or related field; Master’s Degree preferred.
• Bilingual (Creole strongly preferred.)
• Requires excellent leadership skills in community involvement and organizations.
• Requires an unrelenting customer service approach.
• Excellent communication skills and ability to reach a variety of audiences.
• Excellent organizational skills, dependent and responsive with attention to details and ability to prioritize multiple tasks.
• Requires excellent interpersonal skills, knowledge of the community and social services in the area, and resources for substance abuse, cultural competence, and ability to work effectively with youth and adult volunteers.
• Proficiency in Microsoft Office Suite especially Word, PowerPoint, and Excel.
• Excellent organizational skills, dependent and responsive with attention to details and ability to prioritize multiple tasks.
• Ability to work effectively in team environment, excellent interpersonal skills with positive attitude and maximum discretion when handling sensitive and confidential information.
• Willingness to work flexible schedules as deemed necessary including weekends and evenings.
• Must have access to a licensed, insured personal vehicle at all times during work hours for reliable transportation. Mileage reimbursement will be provided for the use of personal vehicles as part of work-related travel.
• Performing the duties of this position requires the ability to walk, sit, stand, reach, talk, hear and lift presentation materials, including equipment.

Position Summary

The UPLIFT Service Partnership is a network of service providers working together to provide coordinated services to families in communities where children are at-risk of child abuse or neglect; poor school attendance; poor academic performance; adverse behaviors and exposure to violence.  The overall goal is to reduce child risk factors, increase child and family protective factors, increase parental and family functioning, and strengthen lasting family supports.  UPLIFT provides meaningful care coordination, comprehensive case management and wrap-around services to youth and families. The UPLIFT team consists of Case Managers who, among other responsibilities, engage in community awareness and recruitment activities, triage families in need, identify needs through assessments, develop services plans, connect families to the right services and support the family through case management until family risk factors have decreased and strengths have increased sufficiently.

Case Managers provide case management and service linkages to children, adolescents, and their families. Case Managers also conduct outreach and recruitment; screening; administering assessments; preparing client development plans; creating and maintaining client files; facilitating sessions; coordinating client development activities; monitoring and tracking client progress including administering data collection and evaluation instruments; and resource development including linking clients to appropriate support services.

Essential Duties and Responsibilities

• Develops and maintains level of expertise about GA programs and services as well as community resources available to families.
• Provides and/or coordinates critical services for children and youth, which include, but are not limited to family stabilization, service coordination, system navigation, and facilitating access to both non-traditional and agency-based supports and services.
• Ensures all clients are properly screened and assessed to evaluate clients’ appropriateness for program participation, maintaining written documentation detailing each client contact made.
• Assesses client needs and family strengths and formulates an appropriate and responsive plan of action that addresses identified areas of need.
• Conducts level-of-care determinations that have integrity and conform with agency and governance mandates, while concurrently ensuring that clients receive the information required towards making informed choices regarding program participation.
• Ensures the maintenance of accurate, complete, timely and high-quality client records that comply with internal and external regulatory standards and agency policies and procedures.
• Maintains accurate and confidential client records and contact information for all families involved.
• Conducts case coordination in a strengths-based, family-centered, family-driven and culturally competent manner through a wraparound team-based process in which youth and families participate as partners.
• Through the skills of brainstorming, assessment, negotiation, and consensus building, guides and assists the participants to produce an individualized course of action (ICA) plan that reflects the families’ strengths and incorporates GA or community resources.
• Provides orientation education to clients regarding program rules and regulations, client rights and grievance procedures, staff roles and program structure, and information pertaining to available program services and optional methods of attaining recovery goals.
• Ensure open communication with partners who refer families and with programs who receive our referrals on progress or issues regarding the family.
• Stays abreast of local and regional community issues, emerging trends, and best practices applicable to the work of the community service partnership.
• Attends meetings with affinity groups representing the organization in a professional manner, as needed by GA.
• Keeps supervisor informed of day-to-day activities, significant events or conditions impacting clients and/or staff well-being, team safety, and office operations.
• Abide by all HIPAA rules and regulations. Maintain strict confidentiality when handling client information.
• Serves as an Ambassador of Gang Alternative, Inc.
• Other duties as assigned.

Gang Alternative, Inc. is an Equal Opportunity employer. Personnel are chosen based on ability without regard to race, color, religion, sex, national origin, disability, marital status, or sexual orientation, in accordance with federal and state law. Gang Alternative, Inc. is a Drug-Free Workplace.

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