Job Description

Your future position: GIS Client Services Lead

Choose your location: Naperville, IL

Why you should join our team! Why Baxter & Woodman?

Experienced professionals and recent graduates alike encounter more than just a job at Baxter & Woodman – they discover a lasting, rewarding career with a recognized leader in technology and innovation. Baxter & Woodman offers an exceptional work environment. Named a 2025 Zweig Best Firms To Work For means we appreciate and value our staff, providing them with a comprehensive benefits package that includes flexible work schedules, an outstanding 401K match, and more.

About the role, Your Impact

The GIS Client Services Lead is a key member of the Spatial Technology team responsible for managing municipal client relationships, guiding long-term GIS program development, and ensuring successful delivery of GIS solutions across municipal, utility, and community development projects. This role serves as the primary strategic partner for municipal clients, helping them plan, modernize, and expand their GIS capabilities while coordinating internal technical resources to meet their needs. The Client Services Lead will support the firm’s expanding GIS Managed Services portfolio by fostering a culture of client service excellence, strengthening and growing the GIS client base, and managing municipal GIS programs from planning through implementation, task execution, and successful delivery.

What your day-to-day will look like

• Lead GIS Managed Services programs across multiple regions and client types.
• Develop and maintain long-term GIS program roadmaps with clear milestones for municipal clients.
• Serve as the primary point of contact for assigned clients, building strong, trusted-advisor relationships.
• Translate client operational needs into practical GIS workflows, standards, and implementation plans.
• Support and guide GIS Champions within client organizations to strengthen internal implementation and cross-department collaboration.
• Coordinate priorities, standards, and resource needs with the GIS Department Manager; contribute to a culture of service, innovation, and technical excellence.
• Assist Business Development through proposal support, scoping, budgeting, and client presentations.
• Meet with prospective clients to assess needs and recommend GIS program strategies.
• Manage scopes, schedules, and deliverables while coordinating with internal teams and external stakeholders.
• Other duties as assigned.

Education/Certification Requirements

• Bachelor’s degree in GIS, Geography, or related field.

Must-haves, what you will bring

• Minimum 15 years of professional GIS experience with client-facing responsibilities.
• Ability to clearly explain technical information to non-technical audiences and adapt communication to different groups and skill levels.
• Excellent communication, interpersonal, and organizational skills with the ability to manage multiple client projects.
• Proven ability to deliver excellent customer service and maintain positive client relationships.
• Knowledge of municipal operations, public works, or utility services preferred.
• Strong troubleshooting and creative problem-solving skills.
• Solid working knowledge of ArcGIS platforms (ArcGIS Enterprise, ArcGIS Pro, ArcGIS Online).
• Experience with asset management systems (Cityworks, Cartegraph, Lucity) a plus.
• Hands-on experience with ArcGIS Enterprise administration or implementation a plus.
• Experience with GIS-related scripting/coding (Python, Arcade, etc.) a plus.
• Understand industry-standard Esri data schema design and architecture for municipal infrastructure and utility implementations.
• Valid Driver’s License and ability to travel throughout the Chicagoland area.

Compensation: The salary for this position is $115,000-$130,000. Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to skill set, depth of experience, and certifications.

You matter! Our outstanding benefits - At our organization, we prioritize the holistic well-being of our employees through a comprehensive range of benefits. This commitment is evident in our healthcare offerings, including medical, dental, and vision plans, alongside an Employee Assistance Program and dedicated benefit advisors for personalized support. Financial well-being is enhanced through our financial planning program, life and disability insurance, tax savings plans, and coverage for accidents, cancer, and critical illnesses. Balancing work and life, we provide generous paid time off, paid holidays, parental leave, and flexible work arrangements, including the option to work from home on half Fridays and varied schedules. Additionally, we lead the industry by offering 401k plans, supported by expert financial advisors, and an Employee Stock Ownership program, ensuring our employees are not just part of a workplace but a thriving, supportive community dedicated to their well-being, financial security, and happiness.

Baxter & Woodman is an equal opportunity - Vet/Disability employer

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