Job Description

We are Actively seeking a Head Server for our West Palm Beach location!

WHO WE ARE

Since the first estiatorio Milos was founded in Montreal in 1979, our refined gastronomy has transcended the globe and acquired passionate fans in all our locations. With over 12 locations and concepts both locally and internationally, the group continues to grow while striving towards excellence. We rely on the support of our team members to contribute to our worldwide operations. The Milos experience is about far more than an exquisite meal. It encompasses the time-honored virtue of hospitality or, to put it in Greek, philoxenia.

POSITION OVERVIEW

As Head Server, also known as Captain at Milos, you will embody the epitome of Greek hospitality. With multiple years of experience in a high-volume fine dining restaurant, you will lead by example to curate an unforgettable guest experience and pave the way for the meal ahead. You will set the tone, creating a welcoming atmosphere that reflects Milos standards and will serve as the main source of knowledge regarding all things Milos for your guests. The Captain has an excellent understanding of all current menu offerings and is able to make appropriate wine pairings suggestions.

PRIMARY RESPONSIBILITIES

• Displays thorough knowledge of all food offerings including ingredients, sources, preparation methods and allergens.
• Reviews daily specials, stations and other applicable announcements.
• Demonstrates an exceptional understanding of all beverage offerings and the ability to recommend pairings to guests.
• Exhibits exceptional warmth, hospitality and informative insights in every guest interaction
• Excellent service attitude and always willing to go the extra mile to accommodate guests and exceed expectations
• Develops strong relationships with guests, routinely check in throughout service to ensure the utmost satisfaction
• Ensures a consistently pristine dining area; inspects all aspects of the dining room including table settings, chairs and floors to ensure proper maintenance and safety, taking immediate action to correct any issues
• Accurately and efficiently prepares guests checks and accepts payment
• Manages pace and sequence across all steps of service by ensuring appropriate coursing, firing and clearing through proper communication with all service staff
• Ensures side work is completed and dining room supplies are well stocked, reports any supply shortages to FOH management
• Assists in training new hires on Milos service standards, menu items, and food/beverage pairings, as needed
• Remains flexible and able to adjust to meet the changing needs of the restaurant
• Maintains a high level of professionalism and communicates effectively
• Works professionally, and respectfully in tandem with other employees
• Leads with consideration and patience to achieve desired results through high quality service
• Any other tasks as required by management

MINIMUM QUALIFICATIONS AND SKILLS

• A minimum of three to five (3-5) years’ experience in a similar role
• Experience using restaurant point-of-sale (POS) systems
• Ability to make responsible, impromptu decisions in accordance with the steps of service and Milos standards
• Strong food and beverage knowledge, ability to properly articulate menu selections-strong wine knowledge for proper recommendations
• Ability to remain calm and composed under pressure
• Possesses strong organizational and multitasking skills 
• Strong interpersonal and customer service skills with the ability to handle various guest relations scenarios
• Ability to work in a fast-paced environment while maintaining a positive attitude and welcoming feedback
• Demonstrates a passion for details and a willingness to learn with a sincere interest in the hospitality industry
• Effectively manage multiple tasks simultaneously
• Professional demeanor, polished appearance with the ability to exceed guests' expectations.
• Ability to work in a dynamic environment.
• Ability to work both independently and in a team environment.
• Strong work ethic and customer-focused approach.
• Ability to work a flexible schedule including days, nights, weekends, and holidays – Sundays required.
• Must be passionate, entrepreneurial, and dedicated to success.

PHYSICAL REQUIREMENTS

• Ability to perform essential job functions consistently, safely, and successfully with the ADA, FMLA, and other federal, state, and local standards, including meeting qualitative and/or quantitative productivity standards.
• Ability to maintain regular, punctual attendance consistent with the ADA, FMLA, and other federal, state, and local standards.
• May be able to lift and carry up to 25 lbs at times.
• Moving about on foot to accomplish tasks, particularly frequent movements from place to place within the work area and property.  Bend, lift, carry, reach/extend arms, and hands above shoulder height frequently, or otherwise move in a constantly changing environment.
• Climbing steps regularly.
• Prolonged periods of standing.

COMPENSATION
The base pay range for this position is 14.00 per hour with a tip credit applied. The determination of what a specific employee in this job classification is paid depends on a number of factors, including, but not limited to, prior employment history/job-related knowledge, qualifications and skills, etc.

Estiatorio Milos is an Equal Opportunity Employer.

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