Job Description

Position Summary

The Security Officer plays a key role in ensuring the safety and security of all guests, team members, and hotel property. This position requires an alert, well-groomed, and service-oriented professional who demonstrates composure, discretion, and attentiveness at all times. 

As the hotel is undergoing renovation, the ideal candidate contributes to a calm and professional overnight presence that reinforces our commitment to guest safety and exceptional service.

This is not just a security post—it is a position of trust and professionalism in a hotel undergoing renewal. The Overnight Security Officer helps uphold the safety, dignity, and integrity of our property, serving as both a guardian of our guests and an ambassador of our future standard of excellence.

Responsibilities

• Approach all interactions with guests and associates in a friendly, service-oriented, and professional manner.
• Maintain reliable attendance and adhere to all scheduling requirements based on hotel needs.
• Uphold high standards of personal appearance and grooming, including proper uniform and name tag in compliance with brand and company standards.
• Ensure safe and efficient hotel operations by following all company policies and security procedures.
• Answer calls and dispatch assistance promptly, maintaining clear and professional two-way radio communication at all times.
• Maintain visual contact with the Front Desk and hotel entrance when not performing property rounds.
• Conduct frequent security patrols of the property, checking doors, lights, safety hazards, and potential security risks.
• Maintain accurate and detailed activity logs, and complete incident/accident reports clearly and promptly.
• Safeguard guest and associate confidentiality at all times.
• Verify identification of all visitors and contractors entering secure or restricted areas.
• Respond swiftly and appropriately to emergencies, disturbances, alarms, and guest concerns.
• Assist guests as needed, including room lockouts and safe escort requests.
• Act as the first responder to incidents such as theft, accidents, or guest disturbances; partner with management to document and resolve appropriately.
• Support external agencies (police, fire, EMS) when required, ensuring professional representation of the hotel.
• Maintain knowledge of the hotel's locking systems, CCTV, and emergency response protocols.
• Challenge suspicious behavior tactfully and professionally, prioritizing guest and associate safety.
• Handle incoming/outgoing packages and process lost and found items according to hotel policy.
• Attend required meetings and perform additional duties as assigned by leadership.

Qualifications

• High school diploma or equivalent required.
• Prior experience in security, hospitality, law enforcement or related field preferred.
• CPR, First Aid, and Heimlich certifications preferred (or willingness to obtain).
• Strong communication and observational skills with calm composure under pressure.
• Ability to remain alert and engaged throughout overnight shifts.
• Physically able to perform frequent walking, standing, and occasional lifting.
• Availability to work AM, PM, overnight, weekends, and holidays as required.

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