Job Description

Position Summary
Parallel Employment, in partnership with a Cheektowaga dessert manufacturing company, is seeking a QA Supervisor responsible for overseeing daily quality assurance activities within the production facility. This role is hands-on, with active involvement in product testing, troubleshooting, lab analysis, and ensuring compliance with food safety and regulatory standards. The QA Supervisor also supports, trains, and directs QA technicians to maintain the highest standards of product quality and food safety.

Key Responsibilities

• Conduct daily product and ingredient review to ensure compliance with company specifications and regulatory requirements.
• Perform routine lab work, including sample preparation, data recording, and analysis of results.
• Troubleshoot quality issues on the production floor, working closely with production supervisors and line operators to quickly identify and resolve problems.
• Monitor HACCP, GMP, and food safety programs through direct observation, documentation review, and verification activities.
• Oversee environmental monitoring, allergen control, and sanitation verification testing.
• Train and guide QA technicians and production staff on quality procedures, lab methods, and best practices.
• Audit production processes daily to confirm compliance with established standards and regulatory requirements (FDA, SQF/BRC, etc.).
• Support root cause analysis and corrective actions for customer complaints, nonconformances, and audit findings.
• Ensure that all testing equipment, scales, and thermometers are calibrated and maintained.
• Assist the QA Manager with preparing data, reports, and records for internal and external audits.
• Communicate quality metrics, issues, and results to management in a timely manner.

Requirements

Qualifications

• Bachelor’s degree in Food Science preferred; equivalent experience may be considered.
• 4+ years in food manufacturing quality assurance, with prior lab or testing experience required.
• Knowledge of HACCP, GMPs, and regulatory standards (FDA, USDA, FSMA).
• Strong analytical skills with the ability to troubleshoot production and lab issues.
• Hands-on, detail-oriented, and comfortable working in both lab and production floor environments.
• Supervisory or team lead experience preferred.
• Excellent communication and organizational skills.

Physical Requirements

• Ability to stand for extended periods and work in refrigerated environments.
• Capable of lifting up to 40 pounds.
• Comfortable working in both office/lab and production floor settings.

Parallel Employment Group is an equal opportunity employer

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