Service Advisor Job at Hill Nissan, Winter Haven, FL

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  • Hill Nissan
  • Winter Haven, FL

Job Description

SUMMARY

Hill Nissan is looking for experienced Service Advisors to join our Service Team. Service Advisors/Automotive Service Consultants interpret customers needs for the mechanics. Start your career with Nissan today !

What we offer:

Medical, Dental and Vision Insurance

 Life Insurance

 Accidental Insurance

 401K Retirement Plan

 Gym Membership 

 Employee purchase program

 

Responsibilities

  • Greets customers promptly
  • Obtains customer and vehicle information
  • Clearly reports all vehicle symptoms as described by the customer
  • Determines and recommends needed maintenance base on age, mileage, and vehicle history
  • Prepares complete and accurate estimate of cost for labor and parts
  • Establishes follow-up time
  • Monitors the progress of each vehicle throughout the day, updating customers frequently
  • Verifies that final invoice reconciles with work performed on the repair order
  • Explains all completed work and charges to customers
  • Schedule service appointments
  • Test drive vehicles with customers to identify concerns
  • Communicate with customer when additional service work is recommended
  • Follow up with customers 24 Hrs. after service visit

 

Qualifications

  • Minimum 1 year experience in a service advisory role
  • Knowledge of automobiles
  • Positive attitude
  • High volume mentality
  • KPI focused
  • Reynolds and Reynolds experience preferred
  • Valid drivers license

We are an Equal Opportunity Employer and a Drug Free Workplace

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