Job Title: (SPM) Product Owner
Location: Grand rapids, MI- Hybrid must be willing to work onsite M-W
Job Description:
We are seeking an experienced ServiceNow Strategic Portfolio Management (SPM) Product Owner with 2-5 years of expertise in enhancing ServiceNow platforms. This role involves guiding the buildout of SPM solutions to align with business objectives. The ideal candidate will act as a bridge between stakeholders and technical teams, ensuring the successful implementation of innovative solutions.
**Product Ownership:**
- Organize and prioritize the product backlog, refining user stories and acceptance criteria.
- Enhance Demand, Resource, Enterprise Agile Platform (EAP), and Waterfall modules.
- Manage continual improvement around dashboarding and reporting capabilities.
- Oversee end-to-end delivery of SPM features, from ideation to deployment.
- Ensure documentation matches current state of process and system.
- Manage testing plan(s) for SPM for bi-annual upgrades.
- **Stakeholder Collaboration:**
- Work closely with business stakeholders, architects, developers, and Scrum Masters to capture requirements and translate them into actionable deliverables.
- Conduct product demonstrations for stakeholders and gather feedback for continuous improvement.
- **Technical Oversight:**
- Provide subject matter expertise on ServiceNow SPM modules, including configuration, workflows, and customizations.
- Collaborate on technical designs and ensure adherence to ServiceNow best practices.
- Lead testing efforts, including User Acceptance Testing (UAT), to ensure quality deliverables.
Qualifications
- Experience:
- Minimum of 2-5 years working on the ServiceNow platform with a focus on Strategic Portfolio Management (SPM).
- **Certifications (Preferred):**
- Certified ServiceNow Administrator (CSA).
- Certified Implementation Specialist – SPM.
- Agile certifications such as Scrum Master, Product Owner, SAFe Agilist, or Kanban System Design.
- **Technical Skills:**
- Strong knowledge of ServiceNow SPM modules, including portfolio management, demand management, and resource management.
- Proficiency in Agile frameworks (Scrum, Kanban) and SDLC methodologies.
- Familiarity with Common Service Data Model (CSDM) and data analytics/reporting.
The ideal candidate for this role has 2 to 5 years of relevant work experience. As part of their role on a product team, a successful Product Owner should fulfill the following duties and responsibilities:
- Collaborating with prospective users and clients to understand and anticipate their needs and translate them into product requirements
- Defining the vision for the team’s product
- Creating a product road map based on this vision
- Managing the product backlog and prioritizing them based on changing requirements
- Overseeing all stages of product creation including design and development
- Developing user stories
- Monitoring and evaluating product progress at each stage of the process
- Liaising with the product team and end-users to deliver updates
- Participating in Scrum meetings and product sprints
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